Smarter gives you
a partner in IT
Advanced-level techs. End-to-end case management. Faster, first-time resolution.
Freeing IT Teams to Focus on What Counts
Many IT teams are turning to external support organizations to relieve some of the basic PC maintenance burdens.
Studies demonstrate that 47% of mid market companies find value in such partnerships, and the need will only grow as PC fleets become more distributed and complex.SEE THE PREMIER SUPPORT DIFFERENCE
How does Lenovo Premier Support measure up?
When evaluating the quality of OEM premium support offerings, the opinions of your peers are bound to hold at least as much credibility as claims made by the manufacturer. With this in mind, Lenovo is delighted to share the results of a 2020 global research survey of 602 IT decision-makers conducted by leading research firm, Technology Business Research, Inc. (TBR). The study evaluated the customer experience at companies with at least 100 employees where Lenovo Premier Support or a competitor’s premium-level support offering was used.
Tech support with the Premier difference
We know your end-users expect fast and frustration-free support. Premier Support gives you the consistency, accountability, and visibility you deserve. And thanks to our fast repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
Your Premier Support Center
|24 x 7 x 365 Advanced technical support with dedicated phone number
|Warranty claims including parts and labour1
Onsite labour & parts prioritization
|Comprehensive hardware & Original Manufacturer (OEM) software support2
|Single point of contact for simplified end-to-end case management
|Technical Account Managers for proactive relationship and escalation management
|Standard suite of reporting (dispatching, service level, repeats, in/out warranty34
|Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues56
You’ve found a trusted business partner to share the load and stick with you every step of the way. Access a dedicated phone number that cuts out the queue and gives direct contact with an elite engineer who’ll manage your case end-to-end.
Should you need additional service, you’re first in line for parts with next day onsite labor to match. That means you can get back to work faster and keep your business moving forward.
Only when you can do your job, have we done ours.