Lenovo
Premier Support
Tech Support With
The Premier Difference
Advanced-level techs. End-to-end case
management. Faster, first-time resolution.
Get a direct 24x7x365 line to our most elite
technicians who listen first then deliver
advanced troubleshooting
And they're measured on first time fixes, so they're committed to a prompt and accurate solution. For more
complex issues, you also have access to Lenovo's Technical Account Management teams for
single-point-of-contact, end-to-end case management, and faster, first time resolutions. In every case, you're
dealing with experts from the original equipment manufacturer.
Let your IT team shine
The average IT team spends an estimated 77% of it's time on
maintenance & support.
With less time spent managing cases & waiting in line for
parts and labour, our dedicated and direct local support frees
up your IT specialist to work more proactively.
With Premier Support as an extension of your team, you can
offload your routine support tasks co-efficiently, as well as
shifting time-intensive problem-solving to an expert team of
support engineers. So, your team gets back to business
quickly, saving your time and money.
Your Premier Support Center
Advanced technical support, 24x7x365, in more than 100 markets
Single point of contact
for simplified end-to-end
case management
Comprehensive hardware and
Original Equipment
Manufacturer (OEM) software
support
Technical Account Managers
for proactive relationship and
escalation management
Best available prioritzed
service delivery
Priority on repair parts
Lenovo Service Connect Portal
for customized reporting and
product support
We know your end-users expect fast and frustration-free support. Premier Support gives you the consistency, accountability,
and visibility you deserve. And thanks to prioritized repair service and parts access, you'll keep system downtime and
productivity interruptions to an absolute minimum.
Your Premier Support Center |
Depot Support |
Onsite Support |
Premier Support |
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24x7x365 Advanced technical support
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Warranty claims including parts and labour |
Standard SLAs |
Standard SLAs |
Next business day onsite
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Comprehensive Hardware & Original
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Single point of contact for simplified
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Technical Account Managers for proactive
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Standard suit of reporting (dispatching,
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Lenovo Services Portal for install base
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Unlock your IT team's full potential
You've found a trusted business partner to share the load and stick with youevery step of the way. Access a dedicated phone number that cuts out the queue and gives direct contact with an elite engineer who'll manage your case end-to-end.
Should you need additional service, you're first in line for parts with prioritized onsite labor to match. That means you can get back to work faster and keep your business moving forward. Only when you can do your job, have we done ours.
How Does Lenovo Premier Support Measure Up?*
91%
of Premier Support customers indicate
they would purchase again
As consumers, we all have the capacity to vote with our wallets. If a service does not meet expectations,
cancellation (or not renewing) is the clearest message we can send. Lenovo is pleased to report that
more than 9 in 10 Premier Support users would buy again.
88%
of Lenovo customers indicate they would recommend
Premier Support to a peer.
The willingness of customers to recommend a company's services to others is a crucial indicator of
whether the company is delivering. It is the benchmark for overall satisfaction and brand loyalty.
When measured against competitors, Lenovo Premier Support meets or exceeds its peers in 20 of 21 attributes encompassing the PC support experience.
* Source: TBR, Premium PC Support Customer Satisfaction Research, March 2020