Lenovo
Premier Support
Tech Support With
The Premier Difference
Advanced-level techs. End-to-end case
management. Faster, first-time resolution.
Lenovo
Premier Support
Tech Support With
The Premier Difference
Advanced-level techs. End-to-end case
management. Faster, first-time resolution.
Your Premier Support Center |
Depot Support |
Onsite Support |
Premier Support |
---|---|---|---|
24x7x365 Advanced technical support
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Warranty claims including parts and labour |
Standard SLAs |
Standard SLAs |
Next business day onsite
|
Comprehensive Hardware & Original
|
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Single point of contact for simplified
|
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Technical Account Managers for proactive
|
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Standard suit of reporting (dispatching,
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Lenovo Services Portal for install base
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* Source: TBR, Premium PC Support Customer Satisfaction Research, March 2020