Support strategies for a hybrid workforce and enterprise growth
To say it’s been a challenging year for IT professionals would be a monumental understatement. The unprecedented shift to remote work driven by the global pandemic presented organizations with a stark new reality — employees needed to be able to work from anywhere, and they needed that capability immediately.
In response, IT teams scrambled to source devices, software, and accessories, troubleshoot home Wi-Fi and internet issues, set up VPNs, train workers on new collaboration tools, and keep their organizations running as best they could.
As a result, much of the foundational and transformational work that IT teams had been focused on before the pandemic has taken a back seat. In a recent IDC survey, 81% of IT leaders say they’re buried by the functional aspects of their job. And 76% say they struggle to balance business innovation and operational excellence.1
Hybrid is here to stay
One thing the pandemic has shown the corporate world is that working from anywhere can work. It’s truly a testament to the resilience and resourcefulness of IT teams across the country that enterprise organizations were able to make such a massive shift in such a short amount of time. But that success also means that the added demands of supporting a hybrid workforce aren’t going away.
A recent Lenovo study showed that 70% of workers say the flexibility to work from home makes them more satisfied with their jobs. And 83% of IT decision-makers expect at least 50% of work will be done outside a traditional office.2
However, 97% of mainstream businesses feel unprepared for long-term hybrid workforce management.3
So, how can IT teams refocus on the critical IT projects that move the enterprise forward while still keeping the workforce productive? And secure? And supporting a positive employee technology experience? For an increasing number of organizations today, the answer is: Bring in managed services.
Focus on what you do best — innovation
Working with a managed services provider allows you to deliver a premium technology experience for your users from start to finish while providing your IT team with peace of mind. Day-to-day tasks are all handled by a team of experts, providing your employees with a single source for support — and you with a single point for accountability. In most cases, managed services providers can customize the offerings to include the right level of services to meet your needs.
How can you determine if a managed solution is right for your situation? Calculate all the time your team spends:
- Provisioning
- Deploying
- Updating/patching OS and software
- Troubleshooting hardware/software issues
- Resolving security incidents
- Managing device end-of-life
What should you look for in a managed services partner?
- Market coverage everywhere your organization operates
- 24/7/365 reliability
- Security expertise
- A comprehensive services menu
- Flexibility to meet your specific needs
With the right solution in place, your workers can stay engaged and productive no matter where they’re working, and your IT team can get back on track supporting your organization’s goals.
Download our Managed Services brochure to learn more about how we can help you get back to moving your organization forward.
Sources
1 IDG, “State of the CIO,” March 2021
2 Lenovo, “The Future of Work and Digital Transformation” report, February 2021
3 “SMB and Midmarket Hybrid work is here to stay — not so fast, says the data,” techaisle.com, April 2021
