Even before the pandemic and “The Great Resignation,” IT professionals at many Native American organizations across the country were being asked to wear multiple hats. Unlike IT departments in large enterprises, there simply weren’t as many specialists to handle specific tasks, so Native American IT teams had to cover it all – device procurement, provisioning, deployment, management, fielding help desk requests, and asset recovery.
Now, native American organizations are facing labor shortages that threaten to interrupt operations, especially in the gaming industry.1 And the strain on IT teams is being compounded by having to support a workforce that’s working remotely, often isolated and with substandard connectivity.
- 81% of IT leaders are overwhelmed by the functional aspects of their job.2
- 76% of IT leaders struggle to balance innovation and operational excellence.2
- 56% of IT leaders say the cybersecurity talent shortage is putting them at risk.3
Starting with the right technology
Exploring the potential for outsourcing
Organizations across every industry are increasingly looking at outsourcing IT services as a way to ease the burden on their internal IT professionals. By outsourcing day-to-day operational tasks through a managed services provider, IT teams have fewer disruptions and are free to focus on the kind of strategic initiatives that move the organization forward. Moreover, these providers have the remote management expertise and tools that are immediately scalable.
Outsourcing can take many forms, and it doesn’t have to be an all-or-nothing proposition. Organizations can start with smaller pilot programs to see how a managed service arrangement works for them and then expand into other areas as needs arise or change. In addition, managed services can be procured on a project-by-project basis or as an ongoing service. Some of the areas IT teams are using managed services for include:
- Help desk operations
- Device provisioning/deployment
- Device management (monitoring/updates/patching)
- Software and license management
- Endpoint security
- Asset recovery services
End users get an enhanced technology experience, and IT teams can focus on more important tasks.
Stepping up to Device as a Service (DaaS)
For organizations that want to step away from day-to-day management of endpoint devices, there are device-as-a-service offerings that can take care of everything from provisioning and deployment through end-of-life reclamation for one monthly fee. Hardware, software, and services are included in the consumption-based DaaS model, similar to subscribing to cloud-based services.
In addition to freeing up resources (both IT and capital), DaaS programs enable organizations to scale up or down quickly and easily as their needs change. DaaS also solves the problem of unused devices sitting in inventory as organizations only pay for the devices as they’re being used.
As an indication of the growing popularity of this model, 63% of IT leaders reported they’d increased their use of Device-as-a-Service (DaaS) over the previous year.4
Finding the right partner
As a trusted partner for hundreds of Native American-owned and operated organizations today, Lenovo is uniquely positioned to help your organization succeed. We offer a broad array of managed services solutions through our TruScale® everything-as-a-service consumption model to help you achieve your vision. Our partnership with Native-owned providers across the country means we can deliver the highest quality service no matter where your employees are working.
We also hold multiple certifications from the US government, highlighting our ongoing relationship as a trusted partner at the federal, state, and local level.
- Current GSA contract/permission to sell PC workstations to US federal agencies
- TAA-compliant manufacturing
- Tier III Certification — US Customs and Border Protection’s highest-rated C-TPAT certification level
- FirstNet-approved solutions providing reliable public safety connectivity
You can learn more about Lenovo’s complete portfolio of award-winning devices and comprehensive service solutions for Native American businesses and organizations at Lenovo.com/Tribal.