Service Engagement Management complements the Lenovo support experience with personal account management on a customer’s entire PC fleet - swiftly coordinating issue resolution, proactively monitoring service performance, identifying support trends, providing comprehensive reporting and analysis, driving process improvements and account planning recommendations.
Granting an elevated level of support, Lenovo’s Service Engagement Managers provides a global, single point of contact ownership for your service support needs.
By pairing these two services you will have Lenovo's Ultimate Support Experience. Ensure your organization’s most routine support tasks are handled, freeing IT staff to focus on strategic efforts that move the organization forward. Service Engagement Management complements the Lenovo Premier Support experience with personal hands-on account management for the entire PC fleet.
Got interested? Please, do not hesitate to contact your channel partner and ask about SEM's offer. More detailed information can also be found in the Product Brochure linked below.