When it comes to providing teams with the right equipment to do their jobs, one size doesn't fit all. It’s critical that devices are well-suited to the type of work an employee does; to empower productivity, streamline processes and improve the customer experience.
Categorize End Users to Determine the Best Device for the Job
Consider the types of work end users perform, and where they do it from, to help you choose the right devices. Keep these three key user categories in mind when developing an end-user/device strategy to balance needs and costs:
Non-mobile Users
For employees who mostly work at a desk/stationary location—with limited/no travel—there are many device types available, including laptops, AIOs, desktops, etc. For example, in hot-desk situations, laptops make sense, while customer-facing roles may benefit more from AIO devices.
Mobile Users
Frequently traveling/field-based employees require mobile devices—sometimes multiple types—to effectively do their jobs. When choosing devices, consider balancing thin and light form factors with battery life and performance. Need anti-glare screens? Is WiFi performance ideal? While smartphones and tablets provide connectivity benefits, laptop PCs provide greater productivity results.
- Workstations run powerful applications with efficiency, speed and stability and easily adjust to work load changes.
- Desktops provide ease-of-use, reliability and powerful productivity in a range of energy-efficient form factors.
- Notebooks enable and enhance mobility and flexibility without compromising power and performance.
As the balance of user types change, developing "good, better, best" solution options for each user type/needs is useful. Use it to drive internal discussions on investments and priorities, balancing desired capabilities with budgets accordingly.
