Smarter Way Forward blog

Healthcare IT in a work-from-anywhere world: 5 modern IT essentials to manage a remote workforce

How and where organizations work is changing fast. And working from somewhere other than a traditional office is one of the biggest changes. Surveys have shown 80% of U.S. workers want to work remotely at least some of the time.1 And Gartner now predicts that post-pandemic, 41% of them are likely to.2

In a study sponsored by Lenovo, 63% of respondents said they are equally, if not more productive working from home. Increased productivity is, of course, great news for organizations. But much of the burden to enable and sustain out-of-office productivity falls on IT. Maybe you and your IT counterparts aren’t sleeping quite so well lately. Technology is available now to turn that around.

Here are five ways to build a modern IT environment that keeps employees productive and lets IT sleep through the night.

1. Modern devices
Today’s devices – from tablets to laptops, desktops to workstations – are smarter than ever, especially when running on a feature-rich OS like Windows 10 Pro. There are also made-for-healthcare laptops designed to meet the unique requirements of clinical settings.

As more and more compute power comes in smaller and smaller form factors, diagnostic-level decisions can be delivered anywhere. Particularly exciting is the ability radiologists now have to read remotely without missing a beat on Lenovo ThinkStation workstations.

2. Remote deployment and management
Getting devices to a far-flung workforce is time-consuming on both ends, sapping IT resources and employee work time. With no-touch deployment, configure and provision a new or repurposed PC with Windows Autopilot and ship it right to your employee’s door. It’s ready to roll out of the box.

Remote management is getting easier all the time. Whether it’s through the operating system, processing platform, or mobile device management (MDM) software, updating, patching, and troubleshooting are now possible from anywhere, in some cases, even when the device is powered down.

3. Security
As hackers are getting better at what they do, so are cybersecurity developers – and nothing is more critical in healthcare. New security solutions like Lenovo ThinkShield bundle hardware, software, and services under one umbrella, and offer protection well beyond what any of the components alone could do.

Modern device security delivers real-time endpoint safeguards – from next-generation autonomous antivirus protection powered by AI to advanced endpoint visibility and control embedded directly into device firmware. These advanced features keep devices and patient data secure within and beyond the healthcare facility walls.

4. Collaboration
Remote workers need secure modern devices. They also need each other. Smart collaboration tools are a key factor in productivity and also employee experience. In addition to compute power, compact footprints, and built-in security and manageability, most modern devices have high quality video and audio. Collaboration space solutions are available for the smallest huddles to the largest conferences. And there’s a growing list of videoconferencing platforms to choose from.

The recent urgent need to ramp up virtual options extends beyond employees, whether clinical or administrative. Staying connected to patients is critical to care delivery and technology innovation is delivering. One example is the Lenovo ThinkSmart View, a personal device with an 8-inch screen, purpose-built for videoconferencing. The View is designed for virtual rounds, connecting patients, providers, and families with video visits to reduce PPE use and scale staffing.

5. Support
Remote work could mean remote problems – and more work for IT. If you have an in-house help desk, chances are it will be overwhelmed. Modern support solutions offer a range of options – from around-the-clock, around-the-world technical support to Device as a Service – letting you choose your level of peace of mind.

As new information, resources, and technology tools become available, you will no doubt refine your remote management strategies. No matter where you are on the road to modernization, there are steps you can take now to manage an increasingly distributed workforce.

Together with our partners, Lenovo delivers modern IT solutions for a smarter way forward ( Let us know how we can help.

Lenovo Health’s “Trends to Track” series highlights news and industry reports impacting healthcare decision makers, with a fresh look at current topics and trends. Be sure to check back for new stories.
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