Artificial Intelligence (AI) may seem like a futuristic concept, but from transforming customer experience to achieving business goals through data-led strategies, AI is becoming a must-have technology to deliver competitive advantage.
Deliver Smarter Service Operations
Be it chatbots or streamlining operations, Machine learning (ML) can help automate a lot of processes improving efficiency and optimizing expenditure. With democratization of AI, machine learning tools are now more accessible to businesses than before. Whether you are seeking to improve IT operations or mitigating compliance risks, AI can be a strategic investment towards differentiating your organization.
Using AI and machine learning-enabled software can be used to solve IT problems too; AI-enabled service desk software can help improve the support and 'self help' services that IT needs to provide to the organization.
Personalized Experiences Increase Customer Satisfaction
AI-based customer service chatbots can quickly analyze enormous amounts of customer data—more than a human agent can possibly absorb and make sense of it in the time available. The bots highlight only the most relevant details based on the context of the inquiry, making it possible for the human agent to respond immediately without having to access multiple data repositories. Customers are often more satisfied with self-service options that enable them to resolve their problems quickly and easily. A recent survey of consumer opinions of chatbots found that 64% of respondents liked the"24-hour service" and 55% liked "getting an immediate response"*.
Start Small and Grow Big
When it comes to AI you need to assess where to start and which operations to automate. Much before attempting to deploy AI in order to understand customer behavior, we recommend to start with iterative standard processes, as these are typically the easiest to implement and the quickest to realize efficiency gains.
Even more simple things can set the tone for your organization's AI strategy:
- Leveraging AI to drive better endpoint device performance - make your technology work harder with Lenovo Vantage software; you get information on component level performance of your devices so that you know when and if something is not performing optimally.
- Use AI to improve organizational security - automatically identify malicious networks and harmful apps using Lenovo Vantage with Coronet AI-based network protection built it.
- Drive employee productivity with the use of right AI assistant tools - Applications like Cortana, a virtual assistant created by Microsoft for Windows 10, is designed to help you get things done. Ready on day one to provide answers and complete basic tasks, Cortana learns over time to become more useful every day. With simple training, you users can start to use Cortana to stay on top of reminders and work across multiple devices. While nearly all Windows PCs can run Cortana, only a few can respond to voice commands from metres away. With far field mics, these devices can set reminders and even read emails aloud while the user is simultaneously working on other tasks. Ask us today about Lenovo devices equipped with this technology.
Deploying intelligent devices is the first step you take to future proof your organization, and open up avenues to adopt newer technologies like AI.
* 2018 State of Chatbots Report