Which kind of education program will improve patient experience and outcomes?
Better health education provides context for information and sets the stage for shared decision-making and improved patient engagement.
A high-quality patient education program can offer the patient:
- An empowered experience
- Reduced clinician interventions
- Fewer avoidable visits
- Lower readmissions
- Faster, better outcomes
- Improved overall health and well-being
In fact, patients who received medication counseling or disease-specific education at discharge have a lower 30-day readmission rate.1
High-quality patient education programs also benefit healthcare professionals by:
- Mitigating physician shortages and combating burnout through better patient self-management with the help of smart collaboration tools like Microsoft Teams and Windows 11
- Reducing readmissions and subsequent CMS penalties through patient follow-ups and reminders
- Helping to meet quality requirements for value-based care and reimbursements
- Saving time and resources to better focus on patient experience and outcomes
Patient education relies on the full participation of the patient. Keeping the patient engaged in learning is a must for improving experience and outcomes.
- 67% of providers say an improved approach to patient engagement is a core element in optimizing the patient experience.2
- When CIOs were asked what (aside from COVID-19) they predicted would be the biggest focus for the health IT industry, more than half cited patient engagement.3
- The global market for patient engagement technology is set to balloon to $41.2B by 2027.4
Which type of patient education best suits your organization?
Tailoring education content to what best fits your organization and the patients’ learning styles can boost engagement levels, leading to better patient experiences and outcomes.
There are three types of content to use as your foundation:
- Universal, high-level content that applies to everyone
- Diagnosis-specific content targeted to patients with a particular condition who are likely undergoing similar treatment
- Personalized content for an individual patient, their diagnosis, and treatment plan
Delivering content in the most compelling way presents another opportunity for improving experience. Find out more about patient education and best practices for creating compelling content in our new guide.
