According to IDC, omni-experience includes “blending digital and physical interactive experiences to create the omnipresent and multidimensional ecosystem of an advanced hospital that decreases costs and improves response times.” By deploying digital solutions optimally, they can win over the trust of the patients and their families. But this is obviously easier said than done.
Digital transformation is a big undertaking, requiring investments in IT infrastructure, networking solutions, collaboration applications and more besides. Although these are absolutely critical for any DX initiative, employee end-user computing devices are equally important. Organizations that ignore end-user computing devices are taking a big risk, jeopardizing 90% of their investment by not paying heed to the all-important 10%—a smaller but important piece.*
Digital Transformation and Computing Devices
Ensuring employees have the right tools with the right features to deliver effectively on your business objectives, will be crucial to success. Consider three key objectives for endpoint devices in your overall strategy:
- Enable ANYWHERE working: In today’s organizations, almost 40% of the workforce is mobile**, and that number is only increasing. This mobile workforce doesn’t have a designated place of work, and depending on their role, might be working from ANYWHERE: a clinical ward, their home, café; the list is endless. Enabling this kind of work environment requires not only a strong IT backbone, but also smart endpoint devices that are adaptable, connected and productive from anywhere, just like their users.
- Enable ANYTIME working: Work culture has evolved from the need for work-life balance to the need for work-life integration. This is primarily because of increased globalization in the product-service delivery model. Employees, customers and suppliers are often located in different time zones. So to avoid compromising productivity, business continuity and quality, employees must be empowered to collaborate across different time zones—and hence must have the flexibility to work ANYTIME.
- Enable ANY-WAY working: Another essential work requirement is the ability to create, collaborate and present when required. While today’s organizations must rationalize their workforce, employees often have varied responsibilities. For example, a healthcare manager could be required to join doctors for a clinical status briefing, along with managing budgets, working with training teams, and more. Such job roles need the flexibility to work ANY-WAY, as needed.
* IDC Forecasts $1.2 Trillion in Worldwide Spending on Digital Transformation Technologies in 2017 ** Gina Luk and Andrew Brown, "The Global Workforce is Set to Increase to $1.87 Billion People in 2022" Strategy Analytics, Nov 2016